FAQs

HOW LONG DOES A DELIVERY TAKE?

Please allow up to 5-7 business days within Australia and International 10-15 days.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

All orders are shipped the next business day, this excludes public holidays and weekends. All orders placed over the weekend will be shipped on Monday.

DO WE OFFER FREE SHIPPING?

Yes we do offer free shipping for all orders $50 and over.

CAN I TRACK MY ORDER?

Yes we provide you with a tracking number for all orders within Australia and International.

CAN I RETURN MY ORDER?

Yes you can return your order within 30 days of receiving your item. Please see our refund policy.

CAN I GET A REFUND ON SALE ITEMS?

Sale items are not eligible for return or refund. Please see or refund policy.

MY ITEM IS OUT OF WARRANTY PERIOD CAN I STILL RETURN?

Please email us at info@ambersecrets.com.au for any questions regarding out of warranty items.

CAN I FIND AMBER SECRETS STOCKED IN ANY SHOPS?

Unfortunately, we do not have any stockists as we are purely an online store.

ARE OUR STONES REAL?

All of the stones we use are pure amber.